Delivery & Returns Guarantee

Shipping Information for Percy Thermal Rolls

Percy thermal rolls  uses the services of Toll & TnT to distribute to addresses within Australia. We aim to deliver your order within 2-3 working days.

Returns

We accept returns 60 days from purchase, all return freight costs are at Percy Thermal Rolls cost.

We use TNT and Toll services to collect returns.

Refunds are provided on the stock returned quantity verified prior to pickup at customer business address.

Shipping

Once the products have been released and your order has shipped, you will receive a dispatch email. You should expect to receive it within 2-3 working days (from the working day following receipt of the dispatch email). This estimated delivery time applies to metropolitan areas of Australia, Perth, Tasmania and rural delivery may take slightly longer – typically another 3 to 4 working days.

NOTE: ADDITIONAL SHIPPING FEES APPLY TO RURAL/ISOLATED POSTCODES IN WA, NT, SA, QLD. EXTRA COST IS CALCULATED UPON DISCUSSION IN REGARDS TO HANDLING AND DISTANCE.

Out of stocks

This may occur, where possible we will provide an expected date when the product will be back in stock.

Our databases are regularly updated. Goods can and do sometimes become temporarily unavailable. If this occurs we will endeavor to contact customers.

Other delivery information

Your order is charged in full at the time your order is placed. Please ensure the delivery address and receiver’s name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.

Upon placing your order you should receive a confirmation email followed by a dispatched email once your order has been shipped. If for whatever reason you do not receive either of these emails, you may view them at any time in the account page when logged into your account.